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Preparing for the Certified Business Professional in Customer Service (CBP-CS) exam
A program that includes intensive training and testing to obtain the Certified Business Professional in Customer Service certificate from the International Business Training Association (IBTA)
Details
Description of the training program (training course)
A program that includes intensive training and testing to obtain the Certified Business Professional in Customer Service certificate from the International Business Training Association (IBTA). The program is fully refundable from the Human Resources Development Fund "Hadaf", and through it trainees are provided with a set of basic information and skills required to possess effective professional behaviors in the field of customer service. It also provides the ideal foundations for quality customer service and focuses on building relationships with customers by developing effective strategies and multiple scenarios through various theoretical and practical exercises, examples and realistic scenarios to provide excellence in services according to the latest international standards followed in professional communication.
Û The general objective of the training program
Why the Certified Business Professional in Customer Service certificate?
The prestigious sectors care about their customers and work to meet their requirements with high professionalism through a professional and highly qualified team to carry out the task of communicating with customers and representing the company in front of them. Obtaining the Certified Business Professional in Customer Service certificate from the prestigious international company IBTA is an international recognition that you are a professional and have the basic skills to represent different sectors through customer service.
Û Detailed objectives of the training program
Training program outcomes
At the end of the training program, the trainee will be able to:
Understand the most important tools and skills of customer service management
Deal with customers over the phone in a professional manner
Manage time effectively
Use positive behaviors in dealing with customers
Persuasion and dealing with customer problems
Use email in effective communication with customers
Deal professionally with different cultures and backgrounds of customers
Control his nerves and emotions in front of customers
Read customer needs and know their requirements
Deal with upset customers and calm them down
Deal with the latest technologies in the field of customer service management
Evaluation and analysis of the customer experience
Course information
- Course start date : 2025-04-12
- Duration : 5
- Hours: 15
- Number of seats: 30
- studying days : from الأحد to الخميس
- Study time : 19:00 - 22:00
- Training period: مسائي
- training type: اونلاين